1. Introduction
   We,Sylenco GmbH(hereinafter referred to as “Sylenco,” “we,” or “us”), take the protection of your personal data very seriously. This privacy policy aims to inform you about the data we collect, how we use it, and your rights as a data subject.
2. Data Controller
   Sylenco GmbH
   Address: Donnerstrasse 10a, 22763, Hamburg, Germany
   Email:info@sylenco.de
3. Collection and Processing of Personal Data
   We collect personal data only to the extent necessary. This may occur in the following cases:

• Visiting our website (sylenco.de)
• Using our contact form

The collected data may include: name, email address, phone number, IP address, browser type, and other technical information.

4. Purpose of Data Processing
   We process your personal data for the following purposes:

• Providing and optimizing our website
• Processing inquiries and customer communication
• Fulfilling contracts and processing orders
• Marketing and newsletter distribution (only with your consent)
• Ensuring security and preventing misuse
• Analyzing website traffic and user behavior via Google Analytics

5. Legal Basis for Processing
   The processing of your data is carried out in accordance with the General Data Protection Regulation (GDPR) based on the following legal grounds:

• Article 6(1)(a) GDPR (Consent)
• Article 6(1)(b) GDPR (Contract Performance)
• Article 6(1)(c) GDPR (Legal Obligation)
• Article 6(1)(f) GDPR (Legitimate Interest)

6. Disclosure of Data to Third Parties
   Your data will only be shared if necessary for contract fulfillment or if we are legally required to do so. Possible recipients may include:

• IT service providers and hosting providers
• Payment service providers and banks
• Shipping and logistics partners
• Authorities in case of legal obligations
• Google LLC for analytics services

7. Cookies and Tracking Technologies
   Our website uses cookies and tracking tools such as Google Analytics to improve the user experience. Google Analytics collects data on website traffic, user interactions, and device/browser information. This data may be transferred to Google servers in the USA. We have configured Google Analytics to anonymize IP addresses in accordance with GDPR. You can adjust your cookie settings in your browser at any time or opt out of Google Analytics by using the opt-out tools provided by Google (https://tools.google.com/dlpage/gaoptout).

We use a cookie consent banner that allows users to choose which cookies they accept. Users can modify their preferences at any time through the cookie settings link available on our website. Essential cookies are required for the website to function properly, while analytics and marketing cookies are only set if you provide consent.

8. Data Retention
   Your personal data is stored only as long as necessary for the respective processing purpose or as required by legal retention periods.
9. Your Rights as a Data Subject
   You have the following rights:

• Access to your stored data (Article 15 GDPR)
• Rectification of incorrect data (Article 16 GDPR)
• Erasure of your data (Article 17 GDPR)
• Restriction of processing (Article 18 GDPR)
• Data portability (Article 20 GDPR)
• Objection to processing (Article 21 GDPR)
• Right to lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us at the details provided above.

10. Data Security
    We implement technical and organizational measures to protect your data from loss, manipulation, or unauthorized access.
11. Changes to This Privacy Policy
    We reserve the right to modify this privacy policy at any time to comply with legal requirements or adapt to changes in our services. The latest version will always be available on our website.

Last updated: 17.01.2025

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